Carbide Depot allows customers to return
items purchased from us subject to the following conditions:
- To make a return, it is not
necessary to contact Carbide Depot to obtain a RGA number.
- A fully completed Return Goods
Authorization form (RGA) MUST be included with every return.
- To make a return, you must first make a
new purchase from Carbide Depot for the correct item that you need
(this is your offsetting order, which does not have to equal the same
dollar amount as your original purchase so long as the basic type of
tool is equivalent).
- Returned goods must be unused, and in
original undamaged packaging. Only complete package quantities are
acceptable for returns to our suppliers.
- As of 3/1/2010, Iscar has
classified over 12,000 of their products as Semi-Standards,
which are non-returnable. Those, along with a few other items
Carbide Depot does not accept returns on, are identified as
NON-RETURNABLE on our Web site in the AVAILABILITY field.
- Credit for returned items will be issued
against the same credit card used to make the original purchase, after
the returned items are received with a completed RGA form and a copy
of the offsetting order acknowledgement. It is most efficient for us
to process returns to our suppliers for many items all at once, so PLEASE
ALLOW 30-60 DAYS for your credit to be issued back to your card,
before contacting Carbide Depot.
- A 5% processing fee will be accessed on customer-fault returns
within 30 days of order date. Carbide Depot fault returns within 30 days of order
date will be issued a full credit.
- Not all items returned beyond 30 days of
the order date may be returned. Contact Carbide Depot at 800-786-6921
for approval.
- If approved, items returned beyond 30
days of the order date may be subject to an additional 20% restocking charge.
- Click
here to link to our Return Goods Authorization form (print out the
form and fill it out completely).
- The following items MUST be
included in your return package:
- Items being returned in
original, undamaged packaging
- Completed RGA form
- Copy of offsetting order
acknowledgement
- Ship to Carbide Depot, 234
Oxmoor Cir Ste#201, Birmingham, AL 35209.
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